Shipping

We offer free delivery on orders over PLN 175.

Delivery price list:
Orlen Paczka - PLN 14.99
InPost Paczkomat 24/7 - PLN 15.99
InPost Kurier - PLN 16
DPD Courier - PLN 16.49

Deliveries from our store are made in cooperation with DPD, DHL and InPost. Thanks to this, you are able to choose the best method of delivering our products to you. The available options are DPD courier, DHL courier, InPost courier, InPost parcel lockers and Orlen Paczka.

We fulfill orders with delivery to the following countries: Austria, Belgium, Czech Republic, Denmark, France, Netherlands, Lithuania, Latvia, Luxembourg, Germany, Slovakia, Italy, Hungary. Delivery cost is EUR 8. For orders over EUR 100 - FREE DELIVERY.

Portugal, Romania, Spain, Ireland - delivery cost is EUR 13.

Yes, all products remaining intact (unopened, in original packaging) can be returned to us.

Although it does not happen very often, by exercising your right to withdraw from the contract, you can return the purchased but not yet opened SUPERSONIC product within 14 days from the date of receipt of the order - without giving a reason.

For hygiene and health protection reasons, only products in the original, intact (sealed) packaging can be returned. Open products, perishable and with a short shelf life - in accordance with Art. 38 of the Consumer Rights Act - they are not refundable.

How to report a return - the fastest way in the customer panel

This is the most convenient and fastest form of return. All you need to do is:

1. Log in to the customer panel (by clicking the icon in the upper right corner of the page) with the e-mail address provided when placing the order. We will send you a one-time login code automatically.
2. In the "Orders" section, select the appropriate order and click "Request a return".
3. You will indicate the returned products and confirm your request.

We will take care of the rest - you will receive confirmation and further instructions to the e-mail address provided.

Other ways of submitting a declaration regarding withdrawal from the contract (including in writing to the address of the Seller's registered office) are described in § 7 Regulations of the store.

How to return the parcel

After reporting the return, send the product to the following address:

FlexLS SUPERSONIC Food
Pass 20k, building 9
05-870 Błonie
with the note: RETURN (order number)

Free return option: use www.szybkiezwroty.pl and send the parcel using an InPost parcel locker.

When will you receive the refund?

You will receive the refund no later than within 14 days from the date on which we receive the returned product. The funds will be returned to you using the same payment method with which you paid for the order.

Orders placed in the SUPERSONIC store are processed within 24 to 48 hours (unless the product is on pre-order) on business days. Orders placed on Friday, Saturday and Sunday are shipped on Monday or Tuesday.

Due to the fully automatic service model, thanks to which our order reaches you the next day, it is not possible to make changes to the order after it has been placed.

Recurring purchases are automatically renewable orders that ensure that products are shipped and payment is collected automatically according to the frequency you set. If you want to cancel it or make any changes, please follow the guidelines below:

1. Log in to your account at www.supersonicfood.com (use the e-mail address provided when purchasing) - click the icon in the upper right corner of the page.
2. In the customer panel, go to the tab "Manage subscriptions".
3. From here you can at any time cancel your subscription or move the date next shipment.