Regulations of the website and online store supersonicfood.com

Valid from May 20, 2026.

§ 1

Definitions

For the purposes of these Regulations, the following terms are assigned the following meanings:

1. Seller – SUPERSONIC FOOD PL limited liability company with its registered office in Warsaw, ul. Bruzdowa 100C/2, 02-991 Warszawa, entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000839873, NIP 9512501164, REGON 385996745, e-mail address: contactus@biz.supersonicfood.com. The Seller provides the Buyer with quick and effective contact via e-mail and the contact form available in the Store; The seller does not provide telephone support. The Seller's response time to the Buyer's inquiry is no more than 1 business day;

2. Shop – online store run by the Seller at the Internet address supersonicfood.com, enabling the Buyer to conclude Product sales agreements with the Seller and use other services provided electronically;

3. Buyer – a natural person with full legal capacity, a legal person or an organizational unit without legal personality, which is granted legal capacity by law, using the Store or concluding a contract with the Seller via the Store;

4. Consumer – a natural person concluding a contract with the Seller not directly related to his business or professional activity – within the meaning of Art. 22(1) of the Civil Code;

5. Entrepreneur with Consumer Rights (PNPK) – a natural person concluding a contract with the Seller directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Registration and Information on Business. The provisions on Consumers shall apply accordingly to PNPK to the extent indicated in Art. 7aa of the Act on Consumer Rights and in Art. 385(5), 556(4), 556(5) and 576(5) of the Civil Code;

6. Product – movable property (in particular food, food products and dietary supplements) presented in the Store and which may be the subject of a Sales Agreement between the Buyer and the Seller;

7. Order – the Buyer's declaration of will, submitted using the Order Form, aimed directly at concluding a Sales Agreement with the Seller;

8. Sales contract – Product sales contract concluded between the Buyer and the Seller via the Store, remotely within the meaning of the Consumer Rights Act;

9. Order form – interactive form available in the Store, enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment;

10. Account – a set of resources marked with an individual name (login) and password in the Seller's IT system, which collects data provided by the Buyer and information about the Orders placed by him;

11. Newsletter – service provided electronically, consisting in free sending by the Seller to the Buyer's e-mail address of commercial information, in particular about the offer, promotions, discount codes and new products;

12. Calculator – a tool provided by the Seller in the Store enabling an approximate calculation of the user's caloric needs; the Calculator's result is for informational purposes only and does not constitute dietary or medical advice;

13. Guide – a separate section of the Store containing articles on diet/health/food and ingredients, available to users free of charge;

14. Regulations – these Store regulations;

15. UPK – Act of May 30, 2014 on consumer rights;

16th Central Committee – Act of 23 April 1964 – Civil Code;

17. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

§ 2

General provisions

1. Through the Store, the Seller provides the Buyer with the opportunity to conclude a Sales Agreement for Products presented on the Store's website, and also provides the Buyer with other services specified in the Regulations.

2. The language of the Sales Agreement and the Regulations is Polish. The Agreement is concluded on time and for the purpose of executing the Order.

3. To use the Store, it is not necessary to meet any special technical conditions. All you need is: access to the Internet, a terminal device with a current operating system and a current web browser that supports JavaScript and cookies, as well as an active e-mail address.

4. The Buyer cannot make a purchase in the Store anonymously or under a pseudonym.

5. It is prohibited for the Buyer to provide illegal content while using the Store, in particular by sending such content via the forms available in the Store.

6. All Product prices presented in the Store are gross prices (including VAT) and are expressed in Polish zlotys (PLN). The price does not include delivery costs, about which the Buyer is informed on the Store's website when placing the Order, including when the Buyer expresses his will to be bound by the Sales Agreement.

7. The total price of the Order, including the price of the Product and all additional costs (in particular delivery costs), is presented to the Buyer before placing the Order and confirmed in the message confirming the conclusion of the Sales Agreement.

8. Pursuant to Art. 4 of the Act of May 9, 2014 on information on prices of goods and services, in the event of a Product price reduction, next to the current price, the Seller shall display the lowest price of this Product, which was valid in the period of 30 days before the reduction. In the case of Products offered for sale for a period of less than 30 days, the lowest price for the period from the date the Product was offered until the date of introduction of the discount is displayed.

9. The Seller does not apply individual price adjustments based on automated decision-making (profiling). In the event of a change to this rule, the Buyer will be informed accordingly before placing the Order.

10. The provisions of the Regulations relating to the Consumer shall apply accordingly to the Entrepreneur with Consumer rights, to the extent resulting from the mandatory provisions of law, unless a given provision expressly provides otherwise.

§ 3

Services provided electronically

1. Through the Store, the Seller provides services to the Buyer electronically.

2. The basic service provided electronically to the Buyer is to enable the Buyer to place an Order in the Store, leading to the conclusion of a Sales Agreement with the Seller. It is possible to place an Order without having an Account.

3. Other services provided electronically to the Buyer include:

• creating and maintaining an Account in the Store; In order to use this service, you must provide an e-mail address, set a password and accept the Regulations by checking the appropriate boxes;

• providing articles within the Guide in three thematic categories (Diet/Health/Food and ingredients); access to articles is possible without having an Account;

• sending the Newsletter; receiving messages as part of the Newsletter is possible after providing an e-mail address and expressing consent by checking the check box;

• providing a calorie requirement calculator; Access to the Calculator is possible without having an Account. The Calculator's result is for guidance and information purposes only and does not replace medical or dietary advice.

4. The Account management service is provided free of charge for an indefinite period of time. The Buyer may at any time, without giving a reason, delete the Account by sending an appropriate declaration to the Seller's e-mail address: contactus@biz.supersonicfood.com or in writing to the following address: SUPERSONIC FOOD PL sp. z o.o., ul. Bruzdowa 100C/2, 02-991 Warszawa.

5. The Newsletter service consists in sending free of charge, with the Buyer's consent, commercial information regarding the Seller's offer, in particular promotions, discount codes and new products, to the provided e-mail address. You can unsubscribe from the Newsletter at any time by clicking the unsubscribe link in the footer of each message or by sending a request to the following address: contactus@biz.supersonicfood.com.

6. Services provided electronically to the Buyer are free of charge. However, sales contracts and contracts for the delivery of Products concluded via the Store are subject to payment.

7. Complaints regarding services provided electronically may be submitted by the Buyer to the following e-mail address: contactus@biz.supersonicfood.com. The Seller will respond to the complaint within 14 days from the date of its delivery.

§ 4

Placing and execution of orders

1. The Buyer may place Orders in the Store 7 days a week, 24 hours a day. Placing an Order is done by completing the Order Form - in particular, adding selected Products to the electronic basket, indicating the delivery method and payment method, as well as providing the data necessary to complete the Order.

2. Placing an Order is possible after logging in to the Account or without the need to register (as a so-called guest purchase). In both cases, placing an Order requires acceptance of the Regulations by checking the appropriate check-box.

3. Before placing the Order, the Buyer has the opportunity to read the Regulations, check the total price of the Order (including delivery costs), the selected delivery method and payment method, as well as correct the provided data. In case of doubts regarding the Regulations, the Buyer may contact the Seller.

4. After clicking the "Order and pay" button (or equivalent), the Buyer will be redirected to the payment gateway, according to the selected payment method. Clicking this button means placing an Order with the obligation to pay.

5. Upon successful payment and receipt of Order confirmation to the e-mail address provided in the Order Form, a Sales Agreement is concluded between the Buyer and the Seller. Confirmation of the conclusion of the Agreement contains all essential terms of the Agreement and instructions required by law, including information on the right to withdraw from the Agreement (if applicable) or on its exclusion.

6. The content of the Sales Agreement is recorded and made available to the Buyer in a message confirming the Order sent to the e-mail address provided by him and - if he has an Account - in the customer panel.

7. The Buyer is obliged to provide data consistent with the actual situation in the Order Form. The buyer is responsible for the consequences of providing false or incomplete data.

8. If the data provided in the Order Form are obviously false or incomplete in a way that makes it impossible to complete the Order (e.g. missing building number, incorrect postal code), the Seller will contact the Buyer by e-mail to supplement or correct the data. If it is impossible to establish contact or complete the data within a reasonable time, the Seller is entitled to withdraw from the Sales Agreement with a refund of the price paid to the Buyer.

§ 5

Delivery and payment

1. Available payment methods for the Order are described on the Store's website and presented to the Buyer at the stage of placing the Order. The Buyer may pay for the Order in particular by:

• Przelewy24 electronic payment – operated by PayPro S.A. based in Poznań, ul. Pastelowa 8, 60-198 Poznań;

• PayU electronic payment – ​​operated by PayU S.A., ul. Grunwaldzka 186, 60-166 Poznań, NIP: 779-23-08-495;

• payment by payment card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro) - operated by the operator indicated in the Store;

• other methods made available by the Seller in the Store.

2. The delivery cost is borne by the Buyer in accordance with the price list presented when placing the Order, unless the Seller informs otherwise (e.g. as part of the "free delivery" promotion).

3. Personal collection of the Product by the Buyer is not possible. Products are shipped only via carrier.

4. The Seller delivers within the territory of the Republic of Poland. Deliveries outside the territory of the Republic of Poland are possible only after individually agreeing the terms with the Seller.

5. The deadline for sending the Order to the Buyer is up to 1 business day, counted from the date of crediting the Seller's bank account or settlement account, unless a different deadline is specified in the description of a given Product or when placing the Order. In the case of Products with different lead times, the deadline for sending the Order is the longest given deadline.

6. The maximum deadline for the implementation of the Sales Agreement (delivery of the Product to the Buyer) is 30 days from the date of conclusion of the Agreement, unless the Parties have agreed otherwise.

7. In the case of a Consumer and an Entrepreneur with Consumer rights, the risk of accidental loss or damage to the Product is transferred to the Consumer (PNPK) upon delivery of the Product. The Product is deemed to be released when the Seller entrusts it to the carrier if the Seller had no influence on the Consumer's choice of carrier. The item is delivered by taking possession of it by the Consumer or a third party indicated by him, other than the carrier.

8. The Seller is responsible for the actions and omissions of the carrier chosen by him, as for his own actions, under the principles specified in the provisions of law, in particular Art. 548 § 3 of the Civil Code and Art. 43c UPK.

9. If the Seller does not deliver the Product within the agreed deadline, the Consumer (and PNPK) may set an additional delivery deadline for the Seller and, after its ineffective expiry, withdraw from the Agreement. Notwithstanding the above, the Consumer (PNPK) may withdraw from the Agreement without setting an additional deadline if the Seller declared that he would not deliver the Product or if the delivery date was important for the Consumer.

10. The provisions of this paragraph also apply to the Entrepreneur with Consumer rights.

§ 6

Intellectual property rights and customer feedback

1. All content posted in the Store (in particular texts, graphics, photos, logos, page layouts, Guide articles and the Calculator) are protected by copyright, and the copyrights belong to the Seller or third parties with whom the Seller has concluded appropriate agreements.

2. Unlawful dissemination or copying of the content or materials referred to in section 1, may result in civil or criminal liability.

3. The Buyer may post opinions about Products in the Store, if such functionality is made available. The Seller ensures that the published opinions come only from Buyers who actually purchased a given Product. The opinion is verified by linking the opinion with the completed Order (e.g. sending an invitation to provide an opinion after the execution of the Agreement).

4. The Seller does not publish sponsored or fictitious opinions. The Seller reserves the right not to publish or remove an opinion that violates the Regulations or the law (in particular, containing content that is vulgar, offensive, infringing personal rights or constituting spam).

5. By posting an opinion, the Buyer grants the Seller a free, non-exclusive, territorially unlimited license to use the opinion, in particular to record, reproduce, make publicly available and disseminate in the Store and in the Seller's marketing materials.

§ 7

Right to withdraw from the contract

1. A consumer who has concluded a distance contract with the Seller has the right to withdraw from it without giving a reason within 14 days. The deadline to withdraw from the Agreement expires after 14 days from:

• in which the Consumer came into possession of the Product or in which a third party, other than the carrier, indicated by the Consumer, came into possession of the Product - in the case of a Sales Agreement;

• in which the Consumer came into possession of the last of the Products or in which a third party, other than the carrier, indicated by the Consumer, came into possession of the last of the Products - in the case of an Agreement obliging to transfer ownership of many Products delivered separately;

• concluding a contract - in the case of other contracts, including contracts for the provision of services.

2. To exercise the right to withdraw from the Agreement, the Consumer should inform the Seller about his decision to withdraw from the Agreement by means of an unambiguous statement. In particular, the Consumer may submit a declaration of withdrawal from the Agreement by reporting a return in the customer panel available on the Store's website - logging in to the panel takes place using the e-mail address provided when placing the Order, and a one-time login code is sent to the Consumer's e-mail address.

3. The Consumer may also submit a declaration of withdrawal from the Agreement in any other form, including in writing to the address of the Seller's registered office: SUPERSONIC FOOD PL sp. z o.o., ul. Bruzdowa 100C/2, 02-991 Warszawa. To meet the deadline, it is enough to send the declaration before its expiry.

4. The consumer may use the sample withdrawal form constituting Annex 1 to the Regulations, but this is not obligatory. The form template is also available at https://supersonicfood.com/wysylka/.

5. In order to meet the deadline for withdrawing from the Agreement, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the Agreement before the expiry of the 14-day period.

6. In the event of withdrawal from the Agreement, the Seller returns to the Consumer all payments received from him, including the costs of delivering the Product (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the Agreement.

7. The refund will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution. In any case, the Consumer does not incur any fees in connection with this return.

8. The Seller may withhold the refund until he receives the Product back or until he receives proof of its return, depending on which event occurs first.

9. The Consumer is obliged to return or hand over the Product to the warehouse address: SUPERSONIC FOOD, Arteria Logistics, Pass 20L / warehouse 7, 05-870 Błonie, immediately, and in any case no later than 14 days from the date on which he informed the Seller about withdrawal from the Agreement. The deadline is met if the Consumer returns the Product before the 14-day period expires.

10. The consumer bears the direct costs of returning the Product.

11. The Consumer is responsible for reducing the value of the Product resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the Product.

12. THE RIGHT TO WITHDRAW FROM THE CONTRACT IS NOT AVAILABLE TO THE CONSUMER IN RELATION TO AGREEMENTS INDICATED IN ART. 38 UPK, in particular in relation to contracts:

• in which the subject of the service is a Product that spoils quickly or has a short shelf life (Article 38(1)(4) of the UPK) - this applies in particular to ready-made meals, fresh products and other foodstuffs with a short shelf life;

• in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery (Article 38(1)(5) of the UPK) - this applies in particular to food products and dietary supplements offered in the Store;

• for the delivery of foodstuffs, beverages or other Products intended for current household use, physically delivered by the Seller on a regular basis to the Consumer's place of residence, stay or work (Article 38(1)(8) of the UPK) - applies to subscription contracts;

• in which the Product are items that, after delivery, due to their nature, are inseparably connected with other items (Article 38(1)(6) of the UPK).

13. Due to the nature of the assortment offered by the Seller (food products and dietary supplements), the Seller informs that opened food products and opened packaging of dietary supplements are not returnable and cannot be accepted back by the Seller.

14. Information about the exclusion of the right of withdrawal in relation to a given Product is also provided to the Consumer on the Product website and when placing the Order, at the latest when the Consumer expresses his will to be bound by the Agreement.

15. The provisions of this paragraph shall apply accordingly to the Entrepreneur with Consumer rights.

§ 8

Liability for non-compliance of the Product with the Agreement (Consumer and PNPK)

1. The Seller is obliged to provide the Consumer (and PNPK) with a Product in accordance with the Sales Agreement. The principles of the Seller's liability towards the Consumer and PNPK for non-compliance of the Product with the Agreement are governed by the provisions of Chapter 5a of the UPK (Articles 43a - 43g of the UPK); in this respect, the application of the provisions of the Civil Code on warranty is excluded.

2. The Product is consistent with the Agreement if, in particular, its description, type, quantity, quality, completeness and functionality, as well as its suitability for a specific purpose for which it is needed by the Consumer, about which the Consumer notified the Seller at the latest at the time of concluding the Agreement and which the Seller accepted. In addition, to be considered in compliance with the Agreement, a Product must be suitable for the purposes for which a Product of this type is usually used, be present in such quantity and have such characteristics (including durability and safety) as are typical of a Product of this type and which the Consumer can reasonably expect.

3. The Seller is liable for the lack of compliance of the Product with the Agreement existing at the time of its delivery and disclosed within 2 years from that moment. It is presumed that the lack of conformity of the Product with the Agreement, which became apparent within 2 years from the moment of delivery of the Product, existed at the time of its delivery, unless the Seller proves otherwise or this presumption cannot be reconciled with the specificity of the Product or the nature of the lack of conformity (in particular in the case of Food Products with a short shelf life).

4. If the Product is inconsistent with the Agreement, the Consumer may request its repair or replacement. The Seller may replace the Product when the Consumer requests repair, or repair it when the Consumer requests replacement, if bringing the Product into compliance with the Agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Product into compliance with the Agreement.

5. The Consumer provides the Seller with a Product that is subject to repair or replacement. The Seller collects the Product at his own expense. The costs of repair or replacement, including in particular the costs of postage, transportation, labor and materials, are borne by the Seller.

6. The Seller shall repair or replace the product within a reasonable time from the moment it was informed by the Consumer about the lack of compliance with the Agreement, and without excessive inconvenience to the Consumer, taking into account the specificity of the Product and the purpose for which the Consumer purchased it.

7. If the Product is inconsistent with the Agreement, the Consumer may submit a declaration of price reduction or withdrawal from the Agreement when:

• The Seller refused to bring the Product into compliance with the Agreement in accordance with section 4;

• The Seller failed to bring the Product into compliance with the Agreement in accordance with section 5–6;

• the lack of compliance of the Product with the Agreement continues, even though the Seller has tried to bring the Product into compliance with the Agreement;

• the lack of compliance of the Product with the Agreement is so significant that it justifies a price reduction or withdrawal from the Agreement without first using the legal remedies specified in section 4–6;

• it is clear from the Seller's statement or circumstances that he will not bring the Product into compliance with the Agreement within a reasonable time or without undue inconvenience to the Consumer.

8. The reduced price must be in such proportion to the price resulting from the Agreement that the value of the Product inconsistent with the Agreement remains in proportion to the value of the Product consistent with the Agreement. The Seller returns to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's declaration.

9. The Consumer may not withdraw from the Agreement if the lack of compliance of the Product with the Agreement is immaterial. It is presumed that the lack of compliance of the Product with the Agreement is material.

10. In the event of withdrawal from the Agreement, the Consumer shall immediately return the Product to the Seller at his expense. The Seller returns the price to the Consumer immediately, no later than within 14 days from the date of receipt of the Product or proof of its return.

11. A complaint regarding the non-compliance of the Product with the Agreement may be submitted by the Consumer:

• by e-mail to: contactus@biz.supersonicfood.com;

• in writing to the following address: SUPERSONIC FOOD PL sp. z o.o., ul. Bruzdowa 100C/2, 02-991 Warszawa.

12. In the complaint, it is recommended to indicate: the Consumer's name and surname, correspondence address, e-mail address, Order number, date of detection of non-compliance, description of the non-compliance and the Consumer's request (repair, replacement, price reduction, withdrawal from the Agreement). The above is for information purposes only and does not affect the effectiveness of a complaint submitted without the recommended elements.

13. The Seller will respond to the complaint within 14 days from the date of its delivery, using the means of communication with which the complaint was submitted. Lack of response from the Seller within this period means that the complaint is accepted.

14. The provisions of this paragraph also apply to the Entrepreneur with Consumer rights.

§ 8a

Warranty for defects (Buyer who is not a Consumer or PNPK)

1. In relation to the Buyer who is not a Consumer or an Entrepreneur with Consumer rights, the Seller's liability under the warranty for Product defects is excluded pursuant to Art. 558 § 1 CC.

2. The Seller's liability towards the Buyer referred to in section 1, in respect of any claim related to the Sales Agreement, is limited to the amount of the price paid to the Seller for the Product to which the claim relates. The Seller's liability for lost profits, indirect damages and consequential damages is excluded.

3. The provisions of this paragraph do not apply to the Consumer or the Entrepreneur with Consumer rights.

§ 9

Personal data and cookies

1. The administrator of the Buyer's personal data is the Seller.

2. The Buyer's personal data are processed for purposes related to the operation of the Store, in particular: concluding and performing the Sales Agreement, providing services electronically, servicing the Account, handling complaints and withdrawals, possible defense, pursuing or establishing claims, conducting marketing activities (based on a separate consent) and fulfilling the legal obligations of the Seller (in particular tax and accounting obligations).

3. The Buyer has the rights arising from the GDPR, in particular: the right to access data, rectify it, delete it ("the right to be forgotten"), limit processing, transfer data, object to processing, withdraw consent at any time (without affecting the lawfulness of processing carried out before withdrawal) and the right to lodge a complaint to the President of the Personal Data Protection Office.

4. Detailed information on the processing of personal data and the use of cookies can be found in the Privacy Policy available at: https://supersonicfood.com/polityka-prywatnosci.

§ 10

Out-of-court methods of dealing with complaints and pursuing claims

1. The consumer has the opportunity to use out-of-court methods of dealing with complaints and pursuing claims. Their use is voluntary and can only take place if both parties to the dispute agree to it. In particular, the Consumer may:

• apply to the permanent consumer arbitration court operating at the provincial inspector of the Trade Inspection with a request to resolve the dispute;

• apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute;

• use the help of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers);

• contact the entity authorized to conduct proceedings for out-of-court resolution of consumer disputes, entered in the register kept by the President of the Office of Competition and Consumer Protection - the list of entities is available at: https://polubowne.uokik.gov.pl/zdrowie,5,pl.html.

2. The consumer can find more detailed information on out-of-court methods of dealing with complaints and pursuing claims on the website: https://polubowne.uokik.gov.pl.

3. The Seller informs that, in accordance with the decision of the European Commission, the ODR platform, available at http://ec.europa.eu/consumers/odr, used to resolve disputes between consumers and entrepreneurs seeking out-of-court settlement of the dispute, ceased its operations on July 20, 2025. In the event of restoring the platform or launching its equivalent, the Seller will update these Regulations accordingly.

4. The Seller agrees to submit any disputes arising in connection with the Sales Agreements concluded with the Consumer to mediation. The details will be agreed by the parties to the conflict.

§ 11

Final provisions

1. The Seller reserves the right to introduce and cancel offers, promotions and to change the prices of Products in the Store without prejudice to the rights acquired by the Buyer, in particular the terms of Sales Agreements concluded before the change was made.

2. The Seller reserves the right to make changes to the Regulations for important reasons, which include in particular: changes in legal provisions affecting the content of the Regulations, changes in the method of providing services electronically, changes in payment and delivery methods, the need to adapt the Regulations to court rulings or decisions of administrative bodies. Changes to the Regulations may not violate the rights acquired by the Buyer.

3. The Seller will notify Account holders about the intended change to the Regulations via a message sent to the e-mail address assigned to the Account at least 14 days in advance before the change enters into force. Failure to accept the changes entitles you to delete your Account. The provisions of the Regulations in force on the date of conclusion of the Agreement shall apply to Sales Agreements concluded before the amendment to the Regulations enters into force.

4. All disputes arising from Agreements concluded via the Store with a Buyer who is not a Consumer or an Entrepreneur with Consumer rights shall be subject to the common court having jurisdiction over the Seller's registered office. This provision does not apply to Consumers or Entrepreneurs with Consumer rights, in relation to which the jurisdiction and jurisdiction of the court are considered on general principles.

5. In matters not regulated by the Regulations, the following shall apply in particular: the Act on Consumer Rights, the Act on the Provision of Electronic Services, the Civil Code, the GDPR and other relevant provisions of Polish law.

6. These Regulations are valid from May 20, 2026 and replace the previously applicable Regulations of March 21, 2024.

 

Annex No. 1

Sample form for withdrawal from the Agreement

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: SUPERSONIC FOOD PL sp. z o. o., ul. Bruzdowa 100C/2, 02-991 Warsaw, e-mail: contactus@biz.supersonicfood.com

I/We(*) hereby inform(*) about my/our(*) withdrawal from the sales contract for the following items: ……………………………………………………………………………………………………

Order number: ……………………………………………………………………………………

Date of conclusion of the contract / acceptance: ……………………………………………………………………

Name and surname of consumer(s): ………………………………………………………………………

Consumer(s) address: ……………………………………………………………………………………

E-mail address: ………………………………………………………………………………………………

Bank account number for refund (optional, if the Consumer wishes to have the funds refunded to an account other than the one used for payment): …………………………………………

Signature of the consumer(s) (only if the form is sent on paper): ………………………………

Date: ………………………………

(*) Delete as appropriate.

NOTE – information regarding the return of the Product:

Products should be sent to the warehouse address: 

SUPERSONIC FOOD, Arteria Logistics, Pass 20L / warehouse 7, 05-870 Błonie.

Pursuant to Art. 38 points 4 and 5 of the Act of May 30, 2014 on consumer rights, the right to withdraw from the contract does not apply to food products and dietary supplements delivered in a sealed package if the packaging was opened after delivery, as well as to products with a short shelf life. We cannot return opened food products and dietary supplements.

The Consumer is responsible for reducing the value of the Product resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the Product.